Shipping policy

🚚 Shipping Policy

Createve PH – Metro Manila, Philippines

Thank you for shopping with Createve PH! Every order you place helps support our beneficiaries in need. We carefully prepare each product with love and purpose.

Below is our local shipping policy for orders within the Philippines.

📍 Business Location

Createve PH is proudly based in the heart of Metro Manila, Philippines.
All orders are processed and shipped from our Metro Manila location.

🕒 Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing may take slightly longer.

We will notify you if there are any delays.

🚛 Delivery Time (Philippines)

Estimated delivery times after dispatch:

  • Metro Manila: 1–3 business days

  • Luzon (outside Metro Manila): 3–5 business days

  • Visayas & Mindanao: 5–8 business days

Delivery times may vary depending on courier operations, weather conditions, or unforeseen circumstances.

📦 Shipping Rates

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Package weight and size

We occasionally offer free shipping promotions, which will be announced on our website or social media pages.

🚚 Courier Partners

We work with trusted local couriers within the Philippines to ensure your orders arrive safely and securely.

Tracking details will be sent via email or SMS once your order has been shipped.

📬 Incorrect Address

Please ensure your shipping address is complete and accurate.

Createve PH is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Failed delivery attempts due to recipient unavailability

Additional shipping fees may apply for redelivery.

📦 Lost or Damaged Packages

If your package arrives damaged or is lost in transit:

  1. Contact us within 48 hours of receiving your order.

  2. Provide photos of the damaged item (if applicable).

  3. Include your order number.

We will coordinate with the courier and assist you as quickly as possible.

🛍 Digital Products

For digital products:

  • No physical shipping is required.

  • Files will be sent via email or download link after payment confirmation.

 

💛 Our Commitment

Every order you place supports our charity initiatives and beneficiaries. We truly appreciate your patience and understanding as we handle each order with care and purpose.

If you have any questions, please contact us at:

📧 createve2022@gmail.com
📱 +63 945 697 9634

Thank you for supporting CreatevePH and helping us make a difference.